Help with a payment or membership.

Purchases through Paddle

For purchases processed through Paddle, Paddle will act as the reseller and Merchant of Record. Its refund policy will apply alongside your mandatory consumer rights.

Requesting a refund

For a purchase made through Paddle, visit Paddle buyer supportwith your receipt or purchase details to request a refund. A request does not guarantee approval. Eligibility and any applicable conditions are determined under Paddle's refund policy and the law that applies to your purchase. Nothing on this page limits your mandatory consumer rights.

Canceling a membership

Cancellation and a refund are separate requests. For a membership purchased through Paddle, use the subscription management link in your Paddle receipt or visit Paddle buyer support. Review the effective cancellation date shown there. Canceling a subscription does not itself request a refund for an earlier payment.

Help with Stitchtale

For a problem with a quilt, your account, or the software, see our contact page. You can read about membership on the membership and pricing page.

Last updated: October 20, 2026.